ay777's Privacy Policy

1. Introduction & Applicability

ay777 is a safe and reliable online gaming platform operated for players in Bangladesh. This privacy policy ("Policy") describes how ay777 collects, stores, processes, uses, and protects the personal information of its users.

This policy applies to ay777's website, mobile version, and all related services. If you use our platform, you are considered to have agreed to this policy. We recommend that you read this policy carefully and contact us with any questions.

2. What Information We Collect

ay777 collects user information in several ways. This information is broadly divided into two categories — information provided directly and information collected automatically.

2.1 Information Provided Directly

When you create an account on ay777 or use our services, the information you provide yourself includes:

• Full name and date of birth (for age verification — only those aged 21 or above may create an account)
• Mobile number and email address (if applicable)
• Payment information (bKash, Nagad, Rocket, or Upay account number)
• Transaction history — records of deposits and withdrawals
• Information provided when contacting our support team
• Documents submitted for identity verification (if required)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Duration of your session and pages visited
• Gaming activity logs and preferences
• Information collected through cookies and similar tracking technologies

3. Purpose of Information Use

ay777 uses the collected information for the following purposes:

• Account Management: Creating your account, ensuring security, and verifying authenticity.
• Service Delivery: Providing betting, casino games, and other platform features.
• Financial Transactions: Correctly completing deposits, withdrawals, and bonus processing.
• Customer Support: Providing assistance via 24/7 live chat and email.
• Security & Fraud Prevention: Identifying and preventing suspicious activity.
• Responsible Gaming: Helping players maintain healthy gaming habits.
• Platform Improvement: Reviewing user experience to improve service quality.
• Relevant Communications: Sending important updates, promotions, and notifications (with your consent only).

4. Information Security Measures

ay777 follows industry-standard security practices to keep your personal information safe. Our key security measures are:

• SSL Encryption: All our data transfers are protected by 256-bit SSL encryption, which guards your information from third-party access.
• Encrypted Databases: Stored information is kept in encrypted databases, preventing unauthorised access.
• Access Controls: Only authorised staff may access user information, and only on a need-to-know basis.
• Regular Audits: Our systems undergo regular security testing to identify any vulnerabilities.
• Two-Factor Authentication: An additional verification layer is used to protect accounts.

5. Sharing Information with Third Parties

ay777 never sells or rents your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Minimum necessary information may be shared with selected partners for payment processing (such as bKash, Nagad, Rocket, Upay) and technical services. These partners have strict data protection obligations.

5.2 Legal Obligations

ay777 may be legally required to provide information under orders from legal authorities or courts. In such cases, only the information requested will be provided.

5.3 Fraud Prevention

Relevant information may be shared with fraud prevention agencies in the interest of protecting platform security.

Apart from the circumstances mentioned above, ay777 does not transfer your personal information to any third party.

6. Cookie Policy

ay777 uses cookies and similar technologies to improve the user experience. Cookies are small data files stored in your browser.

6.1 Cookies We Use

• Essential Cookies: Essential for the basic functionality of the platform — without these, the site does not work properly.
• Functional Cookies: Remember your preferences and settings (such as language selection).
• Analytics Cookies: Used to understand how users interact with the site, helping us improve our services.
• Security Cookies: Used to prevent fraud and protect account security.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, please note that disabling essential cookies may affect some important platform functionality.

7. Data Retention Period

ay777 retains your information only for as long as it is necessary. Generally:

• Information for active account holders is retained for the duration that the account remains active.
• After an account is closed, certain information may be kept for a defined period based on legal and regulatory requirements.
• Transaction records are retained for the period required for financial audit purposes.
• Security logs are retained for a limited period and then securely deleted.

8. User Rights

As a user of ay777, you have certain rights over your own information:

8.1 Right to Access Information

You may request a copy of your personal information held by us. Contact our support team to make this request.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you may request a correction. Maintaining accurate information is important for the safe operation of the platform.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, information required for legal obligations, fraud investigations, or dispute resolution may be retained for a defined period.

8.4 Right to Opt Out of Marketing Communications

You may request to stop receiving marketing communications at any time. However, important transaction-related and security messages will continue to be sent.

9. Protection of Minors

ay777 provides services only to those aged 21 or above. We do not knowingly collect personal information from minors. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If a parent or legal guardian becomes aware that their minor child has created an account on ay777, please contact us immediately.

10. Third-Party Links

The ay777 platform may sometimes contain links to third-party websites. ay777 is not responsible for the privacy practices of these external sites. We recommend that you read their own privacy policy before visiting any external site.

11. Policy Changes

ay777 reserves the right to update this privacy policy periodically. If any significant changes are made, we will notify users via a notice on the platform. The latest version of the policy will always be available on this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

12. Governing Law

This privacy policy will be governed and interpreted in accordance with applicable law. Any disputes relating to this policy will be resolved following the applicable legal procedures. ay777 believes in fair play and transparent operations and acts accordingly.